Online Merchants

service inventory customer data enterprising business software business plan shopping web site auction site

Online Services Manager

What they do:
Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.
On the job, you would:
  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
  • Receive and process payments from customers, using electronic transaction services.
  • Create, manage, or automate orders or invoices, using order management or invoicing software.

Knowledge

Arts and Humanities

  • English language

Business

  • sales and marketing
  • customer service

Communications

  • multimedia

Engineering and Technology

  • computers and electronics

Skills

Basic Skills

  • reading work related information
  • listening to others, not interrupting, and asking good questions

Social

  • looking for ways to help people
  • talking people into changing their minds or their behavior

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal

  • read and understand what is written
  • communicate by speaking

Ideas and Logic

  • notice when problems happen
  • use rules to solve problems

Math

  • add, subtract, multiply, or divide
  • choose the right type of math to solve a problem

Personality

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Attention to Detail
  • Dependability
  • Initiative
  • Persistence
  • Integrity
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Web platform development software

  • AJAX Hot Technology
  • Oracle JavaServer Pages JSP Hot Technology

Graphics or photo imaging software

  • Adobe Photoshop Hot Technology
  • JamBoard

Point of sale POS software

  • CCBill
  • Square

Education

Education: (rated 4 of 5)
bachelor's degree or
high school diploma/GED
usually needed

Get started on your career:

Find Training
Apprenticeship.gov

Job Outlook

Bright
New job opportunities are very likely in the future.
Local Salary Info
Find Jobs
See more details at O*NET OnLine about online merchants.