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Postmasters & Mail Superintendents

Also called: Distribution Operation Supervisor (SDO), Distribution Operations Manager, Postmaster, Remote Encoding Center Manager

What they do:
Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
On the job, you would:
  • Monitor employees' work schedules and attendance for payroll purposes.
  • Organize and supervise activities such as the processing of incoming and outgoing mail.
  • Resolve customer complaints.

Knowledge

Business
  • management
  • customer service
Safety and Government
  • public safety and security
  • law and government
Arts and Humanities
  • English language
Manufactured or Agricultural Goods
  • manufacture and distribution of products

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
Social
  • changing what is done based on other people's actions
  • understanding people's reactions
Resource Management
  • managing your time and the time of other people
  • selecting and managing the best workers for a job

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • use rules to solve problems
  • make general rules or come up with answers from lots of detailed information

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Dependability
  • Adaptability/Flexibility
  • Integrity
  • Leadership
  • Self Control
  • Cooperation

Technology

You might use software like this on the job:

Data base user interface and query software
  • Collection Point Management System CPMS
  • Data entry software Hot Technology
Human resources software
  • Personnel management software
  • Personnel scheduling software
Spreadsheet software
  • Microsoft Excel Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
bachelor's degree
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$70,640
per year, on average
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See more details at O*NET OnLine about postmasters and mail superintendents.