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Computer User Support Specialists

Also called: Information Technology Specialist (IT Specialist), Support Specialist, Computer Technician, Computer Support Specialist

What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.

Knowledge

Engineering and Technology
  • computers and electronics
  • product and service development
Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Communications
  • telecommunications

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • teaching people how to do something
  • changing what is done based on other people's actions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • order or arrange things
  • notice when problems happen
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
  • Dependability
  • Attention to Detail
  • Cooperation
  • Analytical Thinking
  • Integrity
  • Initiative

Technology

You might use software like this on the job:

Configuration management software
  • Automated installation software
  • Deployment software
Desktop communications software
  • CrossTec NetOp Remote Control
  • Remote control software
Backup or archival software
  • Backup and archival software
  • Disaster recovery software

Education

Education: (rated 3 of 5)
some college or
bachelor's degree
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$46,420
per year, on average
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See more details at O*NET OnLine about computer user support specialists.