Skip navigation

Computer Network Support Specialists

Also called: Network Engineer, Network Specialist, Network Technical Analyst, Network Technician

What they do:
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
On the job, you would:
  • Back up network data.
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.

Knowledge

Engineering and Technology
  • computers and electronics
  • product and service development
Communications
  • telecommunications
  • multimedia
Business
  • customer service
  • management
Arts and Humanities
  • English language

Skills

Basic Skills
  • thinking about the pros and cons of different ways to solve a problem
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it
People and Technology Systems
  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Abilities

Verbal
  • listen and understand what people say
  • communicate by speaking
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
  • Cooperation
  • Analytical Thinking
  • Attention to Detail
  • Dependability
  • Integrity
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Network monitoring software
  • tcpdump
  • WildPackets OmniPeek Network Analyzer
Operating system software
  • Apple Macintosh OS
  • Hewlett Packard HP-UX
Network security or virtual private network VPN management software
  • NIKSUN NetDetector
  • Sonicwall SonicOS Enhanced

Education

Education: (rated 4 of 5)
bachelor's degree or
associate's degree
usually needed

Get started on your career:

Find Training Find Certifications Registered Apprenticeship

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$60,180
per year, on average
Check out my state Local Salary Info Find Jobs

Explore More

You might like a career in one of these industries:
See more details at O*NET OnLine about computer network support specialists.