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Gaming Supervisors

Also called: Casino Shift Manager, Floor Supervisor, Shift Supervisor, Table Games Supervisor

What they do:
Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.
On the job, you would:
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Greet customers and ask about the quality of service they are receiving.

Knowledge

Business
  • customer service
  • management
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Arts and Humanities
  • English language
Safety and Government
  • public safety and security

Skills

Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
Social
  • understanding people's reactions
  • changing what is done based on other people's actions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information
Attention
  • pay attention to something without being distracted
  • do two or more things at the same time
Visual Understanding
  • quickly compare groups of letters, numbers, pictures, or other things

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Integrity
  • Dependability
  • Self Control
  • Cooperation
  • Attention to Detail
  • Stress Tolerance

Technology

You might use software like this on the job:

Word processing software
  • Corel WordPerfect software
  • Microsoft Word
Spreadsheet software
  • Microsoft Excel
Electronic mail software
  • Microsoft Outlook

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

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Job Outlook

Average Outlook
New job opportunities are likely in the future.
Salary
$48,250
per year, on average
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See more details at O*NET OnLine about gaming supervisors.