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First-Line Supervisors of Non-Retail Sales Workers

Also called: Branch Manager, District Sales Manager, Inside Sales Manager, Sales Manager

What they do:
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.

Knowledge

Arts and Humanities
  • English language
Business
  • sales and marketing
  • management
Education and Training
  • teaching and course design
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics

Skills

Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • understanding people's reactions
  • changing what is done based on other people's actions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • make general rules or come up with answers from lots of detailed information
  • notice when problems happen
Math
  • choose the right type of math to solve a problem
  • add, subtract, multiply, or divide

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Leadership
  • Initiative
  • Integrity
  • Persistence
  • Adaptability/Flexibility
  • Dependability

Technology

You might use software like this on the job:

Customer relationship management CRM software
  • Customer information databases
  • Salesforce software
Accounting software
  • Budgeting software
  • Financial accounting software
Video conferencing software
  • FuzeBox
  • Online meeting software

Education

Education: (rated 4 of 5)
bachelor's degree or
associate's degree
usually needed

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$70,560
per year, on average
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See more details at O*NET OnLine about first-line supervisors of non-retail sales workers.