Telemarketers
Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative (Telesales Rep)
What they do:
Solicit donations or orders for goods or services over the telephone.
On the job, you would:
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Explain products or services and prices, and answer questions from customers.
Knowledge
Business
- sales and marketing
- customer service
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Communications
- multimedia
Skills
Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Social
- talking people into changing their minds or their behavior
- looking for ways to help people
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Attention
- pay attention to something without being distracted
Personality
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Persistence
- Integrity
- Adaptability/Flexibility
- Initiative
- Stress Tolerance
- Dependability
Technology
You might use software like this on the job:
Customer relationship management CRM software
- Database Systems Corp Telemation
- Microsoft Dynamics
Video conferencing software
- Zoom
Helpdesk or call center software
- Acarda Sales Technologies Acarda Outbound
- Softphone software
Education
Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed
some college
usually needed
Job Outlook
Below Average
New job opportunities are less likely in the future.
Explore More
- Advertising Sales Agents
- Counter & Rental Clerks
- Customer Service Representatives
- Sales Representatives of Services
- Telephone Operators
You might like a career in one of these industries:
See more details at O*NET OnLine about telemarketers.