Skip navigation

Order Clerks

Also called: Customer Service Representative, Materials Specialist, Order Clerk, Warehouse Clerk

What they do:
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
On the job, you would:
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Knowledge

Business
  • customer service
  • sales and marketing
Manufactured or Agricultural Goods
  • manufacture and distribution of products

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information
Attention
  • pay attention to something without being distracted
Visual Understanding
  • quickly compare groups of letters, numbers, pictures, or other things

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Dependability
  • Attention to Detail
  • Integrity
  • Persistence
  • Cooperation
  • Self Control

Technology

Examples of the technology used in this career will be available soon.

Education

Education: (rated 2 of 5)
high school diploma
usually needed

Get started on your career:

Find Training Find Certifications

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$29,480
per year, on average
Check out my state Local Salary Info Find Jobs

Explore More

See more details at O*NET OnLine about order clerks.