Reservation & Transportation Ticket Agents & Travel Clerks
Also called:
Reservations Agent, Customer Service Agent, Customer Service Representative (CSR), Reservationist
What they do:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
On the job, you would:
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Prepare customer invoices and accept payment.
Business
Arts and Humanities
Safety and Government
- public safety and security
Transportation
- movement of people or goods by air, rail, sea, or road
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Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- talking people into changing their minds or their behavior
Problem Solving
- noticing a problem and figuring out the best way to solve it
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Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- order or arrange things
- use rules to solve problems
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People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Self Control
- Attention to Detail
- Stress Tolerance
- Dependability
- Cooperation
- Integrity
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You might use software like this on the job:
Data base user interface and query software
- Amadeus Altea Reservation
- Microsoft Access
Electronic mail software
- Email software
- Microsoft Outlook
Word processing software
- Corel WordPerfect software
- Microsoft Word
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high school diploma
usually needed
Get started on your career:
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New job opportunities are less likely in the future.
$32,400
per year, on average
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