Flight Attendants

Flight Attendant, In-Flight Crew Member, International Flight Attendant, Purser

What they do:
Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
On the job, you would:
  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  • Monitor passenger behavior to identify threats to the safety of the crew and other passengers.

Knowledge

Business

  • customer service
  • human resources (HR)

Safety and Government

  • public safety and security

Arts and Humanities

  • English language

Transportation

  • movement of people or goods by air, rail, sea, or road

Skills

Basic Skills

  • talking to others
  • keeping track of how well people and/or groups are doing in order to make improvements

Social

  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • use rules to solve problems

Hearing and Speech

  • speak clearly
  • recognize spoken words

Attention

  • pay attention to something without being distracted

Personality

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Concern for Others
  • Dependability
  • Adaptability/Flexibility
  • Cooperation
  • Social Orientation
  • Self Control

Technology

You might use software like this on the job:

Spreadsheet software

  • Microsoft Excel Hot Technology

Presentation software

  • Microsoft PowerPoint Hot Technology

Calendar and scheduling software

  • SBS International Maestro Suite
  • ValtamTech Flight Crew Log

Education

Education: (rated 2 of 5)
high school diploma/GED or
bachelor's degree
usually needed

Get started on your career:

Find Training
Apprenticeship.gov

Job Outlook

Bright
New job opportunities are very likely in the future.
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See more details at O*NET OnLine about flight attendants.