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General & Operations Managers

Also called: General Manager (GM), Operations Manager, Plant Manager, Store Manager

Where in the military? In the military: see titles from the Air Force, Army, Coast Guard, Marine Corps, or Navy.

What they do:
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
On the job, you would:
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.


  • management
  • customer service
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Manufactured or Agricultural Goods
  • manufacture and distribution of products


Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
  • changing what is done based on other people's actions
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it


  • communicate by speaking
  • communicate by writing
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems


People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Leadership
  • Dependability
  • Initiative
  • Integrity
  • Self Control
  • Stress Tolerance


You might use software like this on the job:

Customer relationship management CRM software
  • Sage ACT!
  • Salesforce CRM
Electronic mail software
  • IBM Lotus Notes
  • Microsoft Outlook
Internet browser software
  • Microsoft Internet Explorer
  • Web browser software


Education: (rated 4 of 5)

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See more details at O*NET OnLine about general and operations managers.