Computer User Support Specialists
Also called: Information Technology Specialist (IT Specialist), Support Specialist, Computer Technician, Computer Support Specialist
In the Army: Cannon Fire Direction Specialist
What they do:Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
- Oversee the daily performance of computer systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
Engineering and Technology
Arts and Humanities
Ideas and Logic
People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
You might use software like this on the job:
Configuration management software
Desktop communications software
Backup or archival software
You might like a career in one of these industries:
See more details at O*NET OnLine about computer user support specialists.