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Document Management Specialists

Also called: Business Process Analyst, Business Records Manager, Document Control Manager, Records Manager

Where in the Air Force? In the Air Force: Knowledge Operations Management; Knowledge Operations Management Apprentice; Knowledge Operations Management Craftsman; Knowledge Operations Management Helper; Knowledge Operations Management Journeyman

What they do:
Implement and administer enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
On the job, you would:
  • Conduct needs assessments to identify document management requirements of departments or end users.
  • Consult with end users regarding problems in accessing electronic content.
  • Monitor regulatory activity to maintain compliance with records and document management laws.

Knowledge

Engineering and Technology
  • computers and electronics
Business
  • customer service
  • management
Arts and Humanities
  • English language

Skills

Basic Skills
  • reading work related information
  • keeping track of how well people and/or groups are doing in order to make improvements
Problem Solving
  • noticing a problem and figuring out the best way to solve it
People and Technology Systems
  • figuring out how a system should work and how changes in the future will affect it
  • measuring how well a system is working and how to improve it

Abilities

Verbal
  • read and understand what is written
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • order or arrange things

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Attention to Detail
  • Integrity
  • Analytical Thinking
  • Adaptability/Flexibility
  • Cooperation
  • Dependability

Technology

You might use software like this on the job:

Document management software
  • Adobe Systems Adobe Acrobat software
  • Records management software
Enterprise resource planning ERP software
  • Business process management BPM software
  • IBM BPM Blueprint
Analytical or scientific software
  • CAPSYS CAPSYS Capture
  • EMC Captiva software

Education

Education: (rated 4 of 5)
bachelor's degree or
certificate after high school
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$81,140
per year, on average
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See more details at O*NET OnLine about document management specialists.