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Hosts & Hostesses, Restaurant, Lounge, & Coffee Shop

Also called: Hostess, Host, Greeter, Hospitality Coordinator

What they do:
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
On the job, you would:
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Knowledge

Business
  • customer service
Arts and Humanities
  • English language

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Social Orientation
  • Concern for Others
  • Cooperation
  • Self Control
  • Stress Tolerance
  • Initiative

Technology

You might use software like this on the job:

Data base user interface and query software
  • Avenista software
  • GuestBridge Reserve
Point of sale POS software
  • Hospitality Control Solutions Aloha Point-of-Sale software
Calendar and scheduling software
  • iMagic Restaurant Reservation

Education

Education: (rated 1 of 5)
some high school or
high school diploma
usually needed

Get started on your career:

Find Training Find Certifications

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$18,580
per year, on average
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