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First-Line Supervisors of Retail Sales Workers

Also called: Manager, Store Manager, Assistant Manager, Department Manager

Where in the Marine Corps? In the Marine Corps: Marine Corps Community Services (MCCS) Officer; Ship's Serviceman

What they do:
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Knowledge

Business
  • customer service
  • sales and marketing
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Education and Training
  • teaching and course design

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • keeping track of how well people and/or groups are doing in order to make improvements
Social
  • changing what is done based on other people's actions
  • looking for ways to help people
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems
Math
  • choose the right type of math to solve a problem
  • add, subtract, multiply, or divide

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Self Control
  • Dependability
  • Stress Tolerance
  • Integrity
  • Cooperation
  • Leadership

Technology

You might use software like this on the job:

Point of sale POS software
  • CyberMatrix POS
  • ICVERIFY software
Time accounting software
  • Hagel Unitime Systems
  • Kronos Workforce Timekeeper
Calendar and scheduling software
  • Qualitech Solutions Dynamic Scheduling
  • Scheduling software

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

Find Training Find Certifications Registered Apprenticeship

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$36,820
per year, on average
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See more details at O*NET OnLine about first-line supervisors of retail sales workers.