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Bill & Account Collectors

Also called: Collector, Patient Account Representative, Debt Collector, Account Representative

Where in the military? In the military: see titles from the Marine Corps.

What they do:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
On the job, you would:
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • understanding people's reactions
  • talking people into changing their minds or their behavior
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Self Control
  • Stress Tolerance
  • Dependability
  • Integrity
  • Attention to Detail
  • Achievement/Effort

Technology

You might use software like this on the job:

Customer relationship management CRM software
  • ADS Advantage
  • Austin Logistics CallSelect
Accounting software
  • JD Edwards software
  • Sage Peachtree software
Information retrieval or search software
  • LexisNexis Banko
  • TCI XML Credit Interface

Education

Education: (rated 2 of 5)
high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$32,920
per year, on average
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See more details at O*NET OnLine about bill and account collectors.