Bill & Account Collectors
Also called:
Collector, Patient Account Representative, Debt Collector, Account Representative
What they do:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
On the job, you would:
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
Business
- customer service
- administrative services
Arts and Humanities
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
- computers and electronics
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Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- understanding people's reactions
- talking people into changing their minds or their behavior
Problem Solving
- noticing a problem and figuring out the best way to solve it
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Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- make general rules or come up with answers from lots of detailed information
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People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Self Control
- Stress Tolerance
- Dependability
- Integrity
- Attention to Detail
- Achievement/Effort
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You might use software like this on the job:
Customer relationship management CRM software
- ADS Advantage
- Austin Logistics CallSelect
Information retrieval or search software
- LexisNexis Banko
- TCI XML Credit Interface
Spreadsheet software
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high school diploma
usually needed
Get started on your career:
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New job opportunities are very likely in the future.
$32,480
per year, on average
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You might like a career in one of these industries:
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