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Correspondence Clerks

Also called: Correspondence Coordinator, Correspondence Clerk, Correspondence Representative, Dispute Resolution Analyst

What they do:
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
On the job, you would:
  • Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.
  • Present clear and concise explanations of governing rules and regulations.

Knowledge

Business
  • administrative services
  • accounting and economics
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Safety and Government
  • public safety and security

Skills

Basic Skills
  • writing things for co-workers or customers
  • reading work related information
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • understanding people's reactions
  • changing what is done based on other people's actions

Abilities

Verbal
  • read and understand what is written
  • communicate by writing
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Stress Tolerance
  • Attention to Detail
  • Integrity
  • Dependability
  • Independence
  • Self Control

Technology

Examples of the technology used in this career will be available soon.

Education

Education: (rated 2 of 5)
high school diploma
usually needed

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$36,140
per year, on average
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See more details at O*NET OnLine about correspondence clerks.