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Correspondence Clerks

Also called: Correspondence Coordinator, Dispute Resolution Analyst, Office Technician, Technical Clerk

Where in the military? In the military: see titles from the Air Force, Coast Guard, Marine Corps, or Navy.

What they do:
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
On the job, you would:
  • Maintain files and control records to show correspondence activities.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Knowledge

Arts and Humanities
  • English language
Business
  • administrative services
  • customer service
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics

Skills

Basic Skills
  • writing things for co-workers or customers
  • reading work related information
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by writing
  • read and understand what is written
Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Attention to Detail
  • Cooperation
  • Dependability
  • Integrity
  • Self Control
  • Independence

Technology

You might use software like this on the job:

Spreadsheet software
  • Microsoft Excel Hot Technology
Office suite software
  • Microsoft Office software
Electronic mail software
  • Microsoft Outlook Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$35,320
per year, on average
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See more details at O*NET OnLine about correspondence clerks.