Customer Service Representatives
Also called:
Customer Service Representative, Account Manager, Client Services Representative, Account Representative
What they do:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
On the job, you would:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Business
- customer service
- administrative services
Arts and Humanities
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Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- talking people into changing their minds or their behavior
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Verbal
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- notice when problems happen
- use rules to solve problems
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People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Attention to Detail
- Dependability
- Self Control
- Concern for Others
- Stress Tolerance
- Cooperation
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You might use software like this on the job:
Customer relationship management CRM software
- Avidian Technologies Prophet
- SSA Global software
Electronic mail software
- Astute Solutions PowerCenter
- IBM Lotus Notes
Enterprise resource planning ERP software
- Intuit QuickBooks Enterprise Solutions software
- Sage MAS 200
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high school diploma or
some college
usually needed
Get started on your career:
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New job opportunities are very likely in the future.
$30,580
per year, on average
This work is part of the .
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You might like a career in one of these industries:
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