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Patient Representatives

Also called: Case Manager, Patient Representative, Medicaid Service Coordinator (MSC), Patient Advocate

What they do:
Assist patients in obtaining services, understanding policies and making health care decisions.
On the job, you would:
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.

Knowledge

Business
  • customer service
  • administrative services
Math and Science
  • psychology
  • sociology and anthropology
Health
  • therapy and counseling
  • medicine and dentistry
Arts and Humanities
  • English language

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • listen and understand what people say
  • communicate by speaking
Ideas and Logic
  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems
Attention
  • pay attention to something without being distracted
  • do two or more things at the same time

Personality

People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
  • Concern for Others
  • Dependability
  • Self Control
  • Attention to Detail
  • Independence
  • Integrity

Technology

You might use software like this on the job:

Customer relationship management CRM software
  • CareOne CareEnsure
  • rL Solutions Feedback MonitorPro
Medical software
  • Customer Expressions Corp i-Sight Corrective Action Software
  • Epic EpicCare Inpatient Clinical System
Word processing software
  • Corel WordPerfect software
  • Microsoft Word

Education

Education: (rated 4 of 5)
bachelor's degree
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$30,580
per year, on average
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See more details at O*NET OnLine about patient representatives.