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Hotel, Motel, & Resort Desk Clerks

Also called: Front Desk Clerk, Front Desk Agent, Night Auditor, Guest Services Agent (GSA)

Where in the Air Force? In the Air Force: Services Apprentice; Services Helper; Services Journeyman

What they do:
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
On the job, you would:
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics

Skills

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Social
  • understanding people's reactions
  • looking for ways to help people

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • order or arrange things

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Concern for Others
  • Dependability
  • Cooperation
  • Self Control
  • Stress Tolerance
  • Attention to Detail

Technology

You might use software like this on the job:

Facilities management software
  • ASI FrontDesk
  • InnQuest roomMaster
Spreadsheet software
  • Microsoft Excel
Electronic mail software
  • Microsoft Outlook

Education

Education: (rated 2 of 5)
high school diploma or
some high school
usually needed

Get started on your career:

Find Training Find Certifications Registered Apprenticeship

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$20,340
per year, on average
Check out my state Local Salary Info Find Jobs

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See more details at O*NET OnLine about hotel, motel, and resort desk clerks.