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Order Clerks

Also called: Materials Specialist, Order Clerk, Sales Assistant, Warehouse Clerk

Where in the Army? In the Army: Ammunition Specialist; Ammunition Stock Control and Accounting Specialist; Automated Logistical Specialist; Food Service Technician; Medical Logistics Specialist; Property Accounting Technician; Supply Systems Technician; Unit Supply Specialist

What they do:
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
On the job, you would:
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receive and respond to customer complaints.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics
Communications
  • telecommunications

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
Social
  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • order or arrange things
Visual Understanding
  • quickly compare groups of letters, numbers, pictures, or other things
  • quickly know what you are looking at

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Attention to Detail
  • Cooperation
  • Dependability
  • Persistence
  • Initiative
  • Concern for Others

Technology

You might use software like this on the job:

Data base user interface and query software
  • Data entry software Hot Technology
  • Microsoft Access Hot Technology
Enterprise resource planning ERP software Hot Technology
  • Oracle JD Edwards EnterpriseOne Hot Technology
  • SAP software Hot Technology
Electronic mail software
  • Email software
  • Microsoft Outlook Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$32,330
per year, on average
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See more details at O*NET OnLine about order clerks.