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Cargo & Freight Agents

Also called: Cargo Agent, Drop Shipment Clerk, Logistics Service Representative, Operations Manager

Where in the Army? In the Army: Cargo Specialist; Motor Transport Operator; Transportation Management Coordinator

What they do:
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
On the job, you would:
  • Advise clients on transportation and payment methods.
  • Track delivery progress of shipments.
  • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.

Knowledge

Transportation
  • movement of people or goods by air, rail, sea, or road
Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Math and Science
  • geography

Skills

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • order or arrange things

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Attention to Detail
  • Stress Tolerance
  • Integrity
  • Cooperation
  • Dependability
  • Self Control

Technology

You might use software like this on the job:

Spreadsheet software
  • Microsoft Excel
Mobile location based services software
  • Transportation management software
  • Web-based dispatch software
Word processing software
  • WordPerfect

Education

Education: (rated 2 of 5)
high school diploma/GED
usually needed

Get started on your career:

Find Training Find Certifications Registered Apprenticeship

Job Outlook

Average Outlook
New job opportunities are likely in the future.
Salary
$39,720
per year, on average
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See more details at O*NET OnLine about cargo and freight agents.