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Insurance Claims Clerks

Also called: Claims Representative, Customer Service Representative (CSR), Claims Service Representative, Claims Technician

What they do:
Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
On the job, you would:
  • Review insurance policy to determine coverage.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • read and understand what is written
  • communicate by speaking
Ideas and Logic
  • order or arrange things
  • use rules to solve problems

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Attention to Detail
  • Dependability
  • Integrity
  • Cooperation
  • Adaptability/Flexibility
  • Initiative

Technology

You might use software like this on the job:

Data base user interface and query software
  • Alpha Software Alpha Five
  • Data entry software
Spreadsheet software
  • Microsoft Excel
Word processing software
  • Microsoft Word

Education

Education: (rated 2 of 5)
high school diploma or
some college
usually needed

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Job Outlook

Average Outlook
New job opportunities are likely in the future.
Salary
$35,700
per year, on average
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See more details at O*NET OnLine about insurance claims clerks.