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Flight Attendants

Also called: Flight Attendant, Flight Attendant and Union Safety Chairperson, In-Flight Crew Member, Purser

Where in the Air Force? In the Air Force: Flight Attendant Apprentice; Flight Attendant Craftsman; Flight Attendant Helper; Flight Attendant Journeyman

What they do:
Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
On the job, you would:
  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  • Administer first aid to passengers in distress.

Knowledge

Business
  • customer service
Safety and Government
  • public safety and security
Transportation
  • movement of people or goods by air, rail, sea, or road
Arts and Humanities
  • English language

Skills

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Social
  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems
Attention
  • do two or more things at the same time
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Self Control
  • Concern for Others
  • Social Orientation
  • Stress Tolerance
  • Adaptability/Flexibility
  • Cooperation

Technology

You might use software like this on the job:

Calendar and scheduling software
  • AD OPT Altitude
  • Arkitektia Flight Itinerary
Computer based training software
  • IBM Lotus LearningSpace

Education

Education: (rated 3 of 5)
some college or
high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$40,520
per year, on average
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See more details at O*NET OnLine about flight attendants.