Reservation & Transportation Ticket Agents & Travel Clerks

conventional interests examine documentation computer obtain information accommodation check baggage service transportation direct passenger

Customer Service Agent, Reservation Agent, Reservations Agent, Ticket Agent

What they do:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
On the job, you would:
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.

Knowledge

Business

  • customer service

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Safety and Government

  • public safety and security

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • looking for ways to help people
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • order or arrange things
  • notice when problems happen

Personality

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Self Control
  • Dependability
  • Attention to Detail
  • Cooperation
  • Stress Tolerance
  • Social Orientation

Technology

You might use software like this on the job:

Data base user interface and query software

  • Microsoft Access Hot Technology
  • Property management system PMS software

Presentation software

  • Microsoft PowerPoint Hot Technology

Electronic mail software

  • Email software
  • Microsoft Outlook Hot Technology In Demand

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

Apprenticeship.gov

Job Outlook

Below Average
New job opportunities are less likely in the future.
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