Also called: Casino Manager, Gaming Manager, Slot Manager, Table Games Manager
Produced by CareerOneStop
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The excitement and fun of betting at the racetrack or in a casino relies on knowing gaming services workers are maintaining the house rules. Gaming services workers need honesty, integrity, and the ability to stay calm while serving customers in the sometimes frantic environment of gambling establishments. Gaming managers and supervisors direct and oversee gaming operations and staff. They circulate among the tables and slot machines to make sure everything runs smoothly. They explain house rules, ensure payouts are correct, and call security staff when needed. Gaming dealers run table games such as craps, blackjack, and roulette. Dealers explain game rules, announce each player’s moves, and cue players’ turns. Dealers also calculate and pay out winning bets, and collect when players lose. Gaming and sports book writers and runners take bets on sporting events, and run games such as bingo and keno. They also verify tickets or winners and pay out winnings. Gaming cage workers are responsible for exchanging customers’ cash for the chips used to play, and then back again from chips to cash. Because most gambling establishments are open 24/7, it’s typical in these fields to work nights, weekends, and holidays. Most gaming jobs require a high school education, although gaming managers may need a college degree for some positions. Customer service skills are needed in all positions.
What they do:Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
On the job, you would:
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
- Explain and interpret house rules, such as game rules or betting limits.
- customer service
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
- talking to others
- thinking about the pros and cons of different ways to solve a problem
- changing what is done based on other people's actions
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- use rules to solve problems
- make general rules or come up with answers from lots of detailed information
- pay attention to something without being distracted
- do two or more things at the same time
- add, subtract, multiply, or divide
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Self Control
- Stress Tolerance
You might use software like this on the job:
Electronic mail software
Office suite software