Social & Human Service Assistants
Also called: Caseworker, Community Coordinator, Family Support Worker, Social Services Assistant
Produced by CareerOneStop
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With a blend of compassion, determination, and strong organizational skills, social and human service assistants help a wide variety of people get the services they need. Social and human service assistants help clients obtain benefits and services in their community, and follow up to ensure services are in place. For example, they may connect families to food assistance or childcare, help immigrants enroll in language classes and job training, or help people leaving prison find jobs and housing. People in this field work under a variety of job titles, including case work aide, social work assistant or aide, counselor assistant, and human services worker. Typically with the supervision of a social worker or counselor, social and human service assistants serve many different clients such as veterans, the homeless, children and families, the elderly, and clients rehabilitating from addiction or injuries. They work in many types of organizations that provide social assistance programs, including: non-profits, social service agencies, government offices, hospitals, and shelters. Some may visit clients in the community. Most social and human service assistants work full time. They generally need at least a high school education, and may be required to have a certificate or associate’s degree in a human services field. More education usually qualifies a candidate for higher-level work.
What they do:Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
On the job, you would:
- Keep records or prepare reports for owner or management concerning visits with clients.
- Provide information or refer individuals to public or private agencies or community services for assistance.
- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
Math and Science
- sociology and anthropology
- customer service
- administrative services
Arts and Humanities
- English language
- therapy and counseling
- listening to others, not interrupting, and asking good questions
- talking to others
- looking for ways to help people
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Concern for Others
- Self Control
- Stress Tolerance
You might use software like this on the job:
Data base user interface and query software