First-Line Supervisors of Gambling Services Workers
Also called: Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games Supervisor
Produced by CareerOneStop
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The excitement and fun of betting at the racetrack or in a casino relies on knowing gaming services workers are maintaining the house rules. Gaming services workers need honesty, integrity, and the ability to stay calm while serving customers in the sometimes frantic environment of gambling establishments. Gaming managers and supervisors direct and oversee gaming operations and staff. They circulate among the tables and slot machines to make sure everything runs smoothly. They explain house rules, ensure payouts are correct, and call security staff when needed. Gaming dealers run table games such as craps, blackjack, and roulette. Dealers explain game rules, announce each player’s moves, and cue players’ turns. Dealers also calculate and pay out winning bets, and collect when players lose. Gaming and sports book writers and runners take bets on sporting events, and run games such as bingo and keno. They also verify tickets or winners and pay out winnings. Gaming cage workers are responsible for exchanging customers’ cash for the chips used to play, and then back again from chips to cash. Because most gambling establishments are open 24/7, it’s typical in these fields to work nights, weekends, and holidays. Most gaming jobs require a high school education, although gaming managers may need a college degree for some positions. Customer service skills are needed in all positions.
What they do:Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
On the job, you would:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- customer service
Arts and Humanities
- English language
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
- computers and electronics
- keeping track of how well people and/or groups are doing in order to make improvements
- listening to others, not interrupting, and asking good questions
- looking for ways to help people
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
- listen and understand what people say
- communicate by speaking
- pay attention to something without being distracted
Ideas and Logic
- notice when problems happen
- use rules to solve problems
- remember words, numbers, pictures, or steps
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Self Control
- Stress Tolerance
- Attention to Detail
You might use software like this on the job:
Office suite software