Also called: Cashier, Checker, Customer Assistant, Sales Associate
Produced by CareerOneStop
Video transcript: skip transcript
Whether they sit behind a cash register… stand at the ready on the car lot… or walk customers through a labyrinth of shelves… cashiers and retail sales workers are the face of many businesses. With more people employed in the field than in nearly any other job in the United States, retail offers workers the chance to learn skills that are essential for almost any workplace. Cashiers greet customers, ring up their purchases, and answer questions. They often handle product returns, sign customers up for rewards programs, and may stock shelves or clean up. Retail salespersons perform cashiers’ duties with an additional focus on helping customers find and choose items to buy. Items range from lumber, jewelry, clothing, books, plants, and electronics to furniture and cars. Sales positions may require specialized knowledge and training. Appliance salespersons, for example, must explain product specifications, financing, and more. Parts salespersons sell spare and replacement parts, especially car parts. They advise customers, take orders, and inventory supplies. Retail sales hours may be full time, though part-time hours are common, and weekends and holidays are often required. A friendly manner and the stamina to stand for long periods are important. In general, there are no formal education requirements for retail sales workers, and most receive on-the-job training. High school education may be required for positions selling more complex items.
What they do:Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
On the job, you would:
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer customers' questions, and provide information on procedures or policies.
- Help customers find the location of products.
- customer service
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
- listening to others, not interrupting, and asking good questions
- talking to others
- looking for ways to help people
- understanding people's reactions
- communicate by speaking
- listen and understand what people say
- add, subtract, multiply, or divide
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Self Control
- Stress Tolerance
- Attention to Detail
You might use software like this on the job:
Data base user interface and query software
- Database software
- ReliaSoft Prism
Operating system software