Also called: Materials Specialist, Order Clerk, Sales Assistant, Warehouse Clerk
Produced by CareerOneStop
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“Keeping information organized and getting things done” could be the motto of information clerks everywhere. And they do work everywhere— courts of law, hospitals, license offices, airports… just about every business out there... employs information clerks. Information clerks process many kinds of information both online and in print. They receive requests, orders, and applications, explain procedures, enter and retrieve data, and file documents. Some—such as front desk clerks— interact with the public frequently, and also handle fees and payments. These clerks often administer private information, so integrity is an essential quality in this field. They are also skilled at using different office equipment and have an excellent understanding of data storage tools and procedures. Although information clerks are employed in many industries, most work in government agencies, hotels, and healthcare facilities. While most work normal fulltime office hours, part-time schedules are common for file clerks and hotel clerks, who also often work evenings, weekends, and holidays. For those clerks who deal with dissatisfied customers, positions can be stressful at times. Clerks who work at airline ticket —or shipping—counters handle heavy luggage or packages, sometimes up to 100 pounds. Information clerks typically need a high school diploma and learn their skills on the job. In some positions, employers may prefer candidates with college experience or an associate’s degree.
What they do:Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
On the job, you would:
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- customer service
- administrative services
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
- listening to others, not interrupting, and asking good questions
- reading work related information
- looking for ways to help people
- understanding people's reactions
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- order or arrange things
- quickly compare groups of letters, numbers, pictures, or other things
- quickly know what you are looking at
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Concern for Others
You might use software like this on the job:
Data base user interface and query software
Electronic mail software