Office Clerks, General
Also called: Clerk, Office Assistant, Office Clerk
Produced by CareerOneStop
Video transcript: skip transcript
Offices everywhere, whether they’re in a school, a government agency, or a hospital, rely on office clerks to help keep them running. General office clerks perform a variety of clerical tasks from answering telephones to typing documents and filing records. Rather than performing a single specialized task, these clerks have responsibilities that change with the needs of the employer… their duties may even change daily. Some clerks enter data into computers or use software applications to perform other tasks. They also frequently use a variety of office equipment such as photocopiers, scanners, and fax machines. A clerk’s specific duties depend on the office they work in. For example, a general office clerk at a college or university may process college applications while a clerk at a hospital may file and retrieve medical records. Most clerks work in an office setting full time, but part-time positions are not uncommon. Office clerks usually learn their skills while on the job. Their training typically lasts around one month and may include instructions on office equipment, procedures, and proper phone etiquette. Most office clerks need a high school diploma or equivalent. For those who aren’t familiar with word processing and spreadsheet software, computer courses may be helpful
What they do:Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
On the job, you would:
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- administrative services
- customer service
Arts and Humanities
- English language
- listening to others, not interrupting, and asking good questions
- reading work related information
- changing what is done based on other people's actions
- looking for ways to help people
- communicate by speaking
- listen and understand what people say
- pay attention to something without being distracted
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Self Control
You might use software like this on the job:
Data base user interface and query software
Document management software