Telecommunications Equipment Installers & Repairers
Also called: Central Office Technician, Install and Repair Technician, Service Technician, Telecommunications Technician
Produced by CareerOneStop
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On a daily basis, businesses and individuals send and receive vast amounts of data through online communications. Telecommunications equipment installers and repairers install and service this equipment. Telecommunications equipment installers and repairers— also called telecom technicians— set up and maintain equipment that carries communications signals, connects to telephone lines, and accesses the Internet. They also demonstrate and explain the use of equipment to customers and keep records of jobs they’ve completed. Job tasks for these technicians vary depending on their specialization: Central office technicians maintain switches, routers, fiber optic cable, and other equipment at switching hubs, called central offices. “Headend” technicians work at distribution centers for cable and television companies. They monitor cable network signals and maintain networking equipment to ensure proper transmission. Station installers and repairers set up telecommunications equipment in homes and businesses, and troubleshoot equipment problems if they come up. Most telecom technicians work full time. At companies that provide services 24/7, shift work is typical, and may include evenings, holidays, and weekends— with some workers on call around the clock. Telecommunications equipment installers and repairers typically need technical training in electronics, telecommunications, or computer technology. Courses are usually offered at community colleges and technical schools. For some positions, industry certification is helpful. Once hired, telecom technicians receive on-the-job training.
What they do:Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.
On the job, you would:
- Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.
- Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
- customer service
Engineering and Technology
- computers and electronics
Arts and Humanities
- English language
- thinking about the pros and cons of different ways to solve a problem
- listening to others, not interrupting, and asking good questions
- noticing a problem and figuring out the best way to solve it
People and Technology Systems
- thinking about the pros and cons of different options and picking the best one
- figuring out how a system should work and how changes in the future will affect it
Hand and Finger Use
- keep your arm or hand steady
- hold or move items with your hands
Ideas and Logic
- notice when problems happen
- make general rules or come up with answers from lots of detailed information
- listen and understand what people say
- communicate by speaking
- see hidden patterns
People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
- Attention to Detail
- Analytical Thinking
You might use software like this on the job:
Analytical or scientific software
- Fluke ClearSight Analyzer
- Fluke Networks TechAdvisor Field Access System