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Computer User Support Specialists

Also called: Computer Support Specialist, Computer Technician, Information Technology Specialist (IT Specialist), Support Specialist

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What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.


Engineering and Technology
  • computers and electronics
  • product and service development
  • customer service
Arts and Humanities
  • English language
  • telecommunications


Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
Problem Solving
  • noticing a problem and figuring out the best way to solve it
People and Technology Systems
  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it


  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • order or arrange things
  • notice when problems happen


People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
  • Attention to Detail
  • Dependability
  • Cooperation
  • Analytical Thinking
  • Integrity
  • Stress Tolerance


You might use software like this on the job:

Web platform development software
  • Microsoft ASP.NET Core MVC Hot Technology
  • Spring Framework Hot Technology
Data base user interface and query software
  • Blackboard software
  • Transact-SQL Hot Technology
Operating system software
  • Microsoft Windows Server Hot Technology
  • Red Hat Enterprise Linux Hot Technology


Education: (rated 3 of 5)
bachelor's degree or
high school diploma/GED
usually needed

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Job Outlook

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See more details at O*NET OnLine about computer user support specialists.