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First-Line Supervisors of Housekeeping & Janitorial Workers

Also called: Environmental Services Supervisor (EVS), Executive Housekeeper, Housekeeping Supervisor, Maintenance Supervisor

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What they do:
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
On the job, you would:
  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

Knowledge

Business
  • customer service
  • management
Arts and Humanities
  • English language
Education and Training
  • teaching and course design
Safety and Government
  • public safety and security

Skills

Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • changing what is done based on other people's actions
  • looking for ways to help people

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • order or arrange things

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Leadership
  • Self Control
  • Attention to Detail
  • Dependability
  • Integrity
  • Cooperation

Technology

You might use software like this on the job:

Data base user interface and query software
  • Data entry software Hot Technology
  • Microsoft Access Hot Technology
Electronic mail software
  • Email software
  • Microsoft Outlook Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$40,780
$26,240
$67,340
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See more details at O*NET OnLine about first-line supervisors of housekeeping and janitorial workers.