Skip navigation

First-Line Supervisors of Gambling Services Workers

Also called: Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games Supervisor

Where in the military? In the military: see titles from the Army.

Watch Career Video

What they do:
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
On the job, you would:
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Respond to and resolve patrons' complaints.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

Knowledge

Business
  • customer service
  • management
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Arts and Humanities
  • English language

Skills

Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
Social
  • understanding people's reactions
  • changing what is done based on other people's actions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Integrity
  • Self Control
  • Dependability
  • Stress Tolerance
  • Cooperation
  • Attention to Detail

Technology

You might use software like this on the job:

Office suite software
  • Corel WordPerfect
  • Microsoft Office Hot Technology
Data base user interface and query software
  • Data entry software Hot Technology
  • Microsoft Access Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology

Education

Education: (rated 2 of 5)

Get started on your career:

Find Training Find Licenses Apprenticeship.gov

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$50,710
$28,280
$77,510
Check out my state Local Salary Info Find Jobs

Explore More

See more details at O*NET OnLine about first-line supervisors of gambling services workers.