First-Line Supervisors of Office & Administrative Support Workers
Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager
see titles from the Air Force, Army, Coast Guard, Marine Corps, or Navy.
Administration; Aircraft Loadmaster Craftsman, CAA; Aircraft Loadmaster Journeyman, CAA; Aircrew Flight Equipment Superintendent; Contracting Craftsman; Equal Opportunity Superintendent; Logistics Plans; Maintenance Management Superintendent; Medical Materiel Manager; Operations Management Superintendent
Attache Technician; Cavalry Scout; Field Artillery Technician; Human Resources Technician; Infantryman; Legal Administrator; Medical Logistics Specialist; Paralegal Specialist; Religious Affairs Specialist; Transportation Management Coordinator; Unit Supply Specialist
Gunner's Mate; Information System Technician; Master Chief Petty Officer of the Coast Guard; Medical Administration; Medical Administration Specialty; Petty Officer; Storekeeper; Yeoman
Administrative Specialist; Aircraft Ordnance Technician; Aviation Operations Specialist; Financial Management Resource Analyst; Flight Equipment Technician; Inventory Management Specialist; Logistics/Embarkation Specialist; Marine Air Ground Task Force (MAGTF) Planning Specialist; Military Information Support Operations (MISO) Marine; Packaging Specialist
Administrative Supervisor; Aviation Maintenance Administrationman; CWO - Supply Corps; Interior Communications Electrician; Language Analyst Supervisor; Logistics Specialist (Submarine); Office Manager; Personnel Manager; Religious Program Specialist; Submarine Administrative Office Supervisor
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Business
- management
- customer service
Arts and Humanities
Engineering and Technology
- computers and electronics
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Basic Skills
- keeping track of how well people and/or groups are doing in order to make improvements
- listening to others, not interrupting, and asking good questions
Social
- changing what is done based on other people's actions
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
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Verbal
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- notice when problems happen
- order or arrange things
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People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Integrity
- Dependability
- Leadership
- Self Control
- Attention to Detail
- Concern for Others
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You might use software like this on the job:
Enterprise resource planning ERP software
Accounting software
- Intuit QuickBooks
- Sage 50 Accounting
Data base user interface and query software
- Data entry software
- Microsoft Access
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bachelor's degree or high school diploma/GED usually needed
Get started on your career:
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New job opportunities are very likely in the future.
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You might like a career in one of these industries:
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