First-Line Supervisors of Office & Administrative Support Workers

Also called: Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager

In the Coast Guard: Gunner's Mate; Information System Technician; Master Chief Petty Officer of the Coast Guard; Medical Administration; Medical Administration Specialty; Petty Officer; Storekeeper; Yeoman

What they do:

Directly supervise and coordinate the activities of clerical and administrative support workers.

On the job, you would:

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Business

management
customer service

Arts and Humanities

English language

Engineering and Technology

computers and electronics

Basic Skills

keeping track of how well people and/or groups are doing in order to make improvements
listening to others, not interrupting, and asking good questions

Social