First-Line Supervisors of Office & Administrative Support Workers
Also called: Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager
In the Air Force: Administration; Aircraft Loadmaster Craftsman, C-130H; Aircraft Loadmaster Journeyman, MC-130H; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Apprentice, E-3 Computer/Electronic Warfare Systems; Contracting; Cyber Defense Operations Helper, Client Systems Operations; Equal Opportunity Craftsman; Logistics Plans; Materiel Management; Operations Management Helper
In the Army: Acquisition; Cavalry Scout; Command Sergeant Major (CSM) Engineer/Military Police/Chemical Immaterial; Health Care Administration; Human Resources Technician; Intelligence Analyst; M1 Armor Crewman; PATRIOT Launching Station Enhanced Operator/Maintainer; Property Accounting Technician; Supply Systems Technician
In the Coast Guard: Gunner's Mate; Information System Technician; Marine Safety Specialist Deck; Marine Safety Specialist Engineer; Master Chief Petty Officer of the Coast Guard; Medical Administration Specialty; Personnel Administration Specialty; Petty Officer; Storekeeper; Weapons Specialty
In the Marine Corps: Administrative Specialist; Ammunition Technician; Aviation Ordnance Systems Technician; Financial Management Resource Analyst; Ground Command and Control (C2) Operations NCO; Inventory Management Specialist; Logistics/Embarkation Specialist; Marine Air Ground Task Force (MAGTF) Planning Specialist; Operational Contract Support Specialist; Psychological Operations (PSYOP) Specialist; Special Technical Operations Planner
In the Navy: Administrative Assistant; Aircrew Readiness Manager (Helicopter); Aviation Ordnanceman; Communications Manager; Flag Secretary; Mass Communications Specialist; Pay Supervisor; Printing and Publications Officer; Ship's Secretary; Submarine Administrative Manager
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Arts and Humanities
Engineering and Technology
Ideas and Logic
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need: