First-Line Supervisors of Office & Administrative Support Workers
Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager
see titles from the Air Force, Army, Coast Guard, Marine Corps, or Navy.
Administration; Aircraft Loadmaster Journeyman; Aviation Resource Management Journeyman; Contracting Superintendent; Financial Management and Comptroller Manager; Knowledge Management Craftsman; Maintenance Management Analysis Craftsman; Materiel Management Journeyman; Munitions Systems Craftsman; Personnel Craftsman
Attache Technician; Cavalry Scout; Chief Signal NCO; Field Artillery Targeting Technician; Human Resources Technician; Indirect Fire Infantryman; M1 Armor Crewman; Medical Logistics Specialist; Paralegal Specialist; Property Accounting Technician
Administration; Aircrew Flight Equipment; Broadcast Journalist; CWO - Supply Corps; Equal Opportunity; LDO - Administration; Logistics Plans; Medical Administration; Medical Materiel; Petty Officer
Administration Apprentice; Aircraft Loadmaster Superintendent; Aviation Operations Specialist; Broadcast Journalist Journeyman; Emergency Management Helper; Fixed-Wing Aircraft Crew Chief, KC-130; Landing Support Specialist; Maintenance Management Production Craftsman; Medical Materiel Journeyman; Paralegal Specialist
Administrative Supervisor; Aviation Maintenance Administrationman; CWO - Ship's Clerk; Information Management Specialist; LDO - Administration; Language Analyst Supervisor; Master Language Analyst; Office Manager; Personnel Supervisor; Religious Program Specialist; Yeoman
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Business
- management
- customer service
Arts and Humanities
Engineering and Technology
- computers and electronics
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Basic Skills
- keeping track of how well people and/or groups are doing in order to make improvements
- listening to others, not interrupting, and asking good questions
Social
- changing what is done based on other people's actions
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
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Verbal
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- notice when problems happen
- order or arrange things
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People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Integrity
- Dependability
- Leadership
- Self Control
- Attention to Detail
- Concern for Others
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You might use software like this on the job:
Enterprise resource planning ERP software
Accounting software
- Intuit QuickBooks
- Sage 50 Accounting
Medical software
- Healthcare common procedure coding system HCPCS
- Medical procedure coding software
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bachelor's degree or
high school diploma/GED
usually needed
Get started on your career:
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New job opportunities are very likely in the future.
$54,340
per year, on average
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You might like a career in one of these industries:
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In the Coast Guard:
Administration; Aircrew Flight Equipment; Broadcast Journalist; CWO - Supply Corps; Equal Opportunity; LDO - Administration; Logistics Plans; Medical Administration; Medical Materiel; Petty Officer
