In the Air Force:
Administration; Aircraft Loadmaster Craftsman, C-130H; Aircraft Loadmaster Journeyman, MC-130H; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Apprentice, E-3 Computer/Electronic Warfare Systems; Contracting; Cyber Defense Operations Helper, Client Systems Operations; Equal Opportunity Craftsman; Logistics Plans; Materiel Management; Operations Management Helper
In the Army:
Acquisition; Cavalry Scout; Command Sergeant Major (CSM) Engineer/Military Police/Chemical Immaterial; Health Care Administration; Human Resources Technician; Intelligence Analyst; M1 Armor Crewman; PATRIOT Launching Station Enhanced Operator/Maintainer; Property Accounting Technician; Supply Systems Technician
In the Coast Guard:
Gunner's Mate; Information System Technician; Marine Safety Specialist Deck; Marine Safety Specialist Engineer; Master Chief Petty Officer of the Coast Guard; Medical Administration Specialty; Personnel Administration Specialty; Petty Officer; Storekeeper; Weapons Specialty
In the Marine Corps:
Administrative Specialist; Ammunition Technician; Aviation Ordnance Systems Technician; Financial Management Resource Analyst; Ground Command and Control (C2) Operations NCO; Inventory Management Specialist; Logistics/Embarkation Specialist; Marine Air Ground Task Force (MAGTF) Planning Specialist; Operational Contract Support Specialist; Psychological Operations (PSYOP) Specialist; Special Technical Operations Planner
In the Navy:
Administrative Assistant; Aircrew Readiness Manager (Helicopter); Aviation Ordnanceman; Communications Manager; Flag Secretary; Mass Communications Specialist; Pay Supervisor; Printing and Publications Officer; Ship's Secretary; Submarine Administrative Manager
In accounting firms, at customer service desks, and offices of all kinds, supervisors oversee and coordinate the work of clerical and administrative support workers. These supervisors provide their employees with guidance and assist in resolving customer complaints. They interview and select new administrative employees, and make sure staff are trained, know appropriate procedures, and understand the organization’s policies. Office supervisors review records and reports to monitor production, payroll, shipping, or other areas under their supervision. They spend much of the day in communication with staff, customers, and managers at their organizations. Interpersonal skills are key, as are organizational skills to coordinate their sometimes large groups of employees, and critical thinking skills to resolve operations or customer service issues. Office worker supervisors typically work 40 hours a week, though longer schedules are not uncommon. Most positions require a high school diploma or equivalent, or administrative skill training--along with previous experience.
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Business
management
customer service
Arts and Humanities
English language
Engineering and Technology
computers and electronics
Basic Skills
keeping track of how well people and/or groups are doing in order to make improvements
listening to others, not interrupting, and asking good questions
Social
changing what is done based on other people's actions
understanding people's reactions
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
listen and understand what people say
communicate by speaking
Ideas and Logic
notice when problems happen
order or arrange things
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
Integrity
Dependability
Leadership
Self Control
Attention to Detail
Concern for Others
You might use software like this on the job:
Enterprise resource planning ERP software
Microsoft Dynamics
SAP software
Data base user interface and query software
Blackboard software
Yardi software
Accounting software
Intuit QuickBooks
Sage 50 Accounting
bachelor's degree or high school diploma/GED usually needed
Get started on your career:
New job opportunities are very likely in the future.
In the Navy:
Administrative Assistant; Aircrew Readiness Manager (Helicopter); Aviation Ordnanceman; Communications Manager; Flag Secretary; Mass Communications Specialist; Pay Supervisor; Printing and Publications Officer; Ship's Secretary; Submarine Administrative Manager
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