In the Air Force:
Administration; Aircraft Loadmaster Craftsman; Aircraft Loadmaster Journeyman, HC-130J; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Apprentice, C-135/25 AF Systems/Carry-on EW; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Journeyman, E-8; Cyber Defense Operations Craftsman, Security Operations; Emergency Management Helper; Knowledge Management Craftsman; Manpower Journeyman; Operations Commander; Traffic Management Superintendent
In the Army:
Attaché Intelligence Operations Technician; Chief Public Affairs NCO; Field Artillery Technician; Health Services; Indirect Fire Infantryman; Legal Administrator; Medical Logistics Specialist; Paralegal Specialist; Property Accounting Technician; Supply Systems Technician
In the Coast Guard:
Gunner's Mate; Information System Technician; Master Chief Petty Officer of the Coast Guard; Medical Administration; Medical Administration Specialty; Petty Officer; Storekeeper; Yeoman
In the Marine Corps:
Administrative Specialist; Ammunition Technician; Aviation Support Equipment Asset Manager; Financial Management Resource Analyst; Information Operations Specialist; Legal Administrative Officer; Logistics/Mobility Chief; Marine Corps Community Services Marine; Postal Clerk; Psychological Operations (PSYOP) Specialist
In the Navy:
Administrative Assistant; Aviation Boatswain's Mate, Launching and Recovery Equipment; Chief Staff Officer; Executive Officer, Shore Activity; LDO - Administration; Navy Counselor (Recruiter); Personnel Specialist; Radio Officer; Special Compartmented Information Security Program Specialist; Submarine Administrative Office Supervisor
In accounting firms, at customer service desks, and offices of all kinds, supervisors oversee and coordinate the work of clerical and administrative support workers. These supervisors provide their employees with guidance and assist in resolving customer complaints. They interview and select new administrative employees, and make sure staff are trained, know appropriate procedures, and understand the organization’s policies. Office supervisors review records and reports to monitor production, payroll, shipping, or other areas under their supervision. They spend much of the day in communication with staff, customers, and managers at their organizations. Interpersonal skills are key, as are organizational skills to coordinate their sometimes large groups of employees, and critical thinking skills to resolve operations or customer service issues. Office worker supervisors typically work 40 hours a week, though longer schedules are not uncommon. Most positions require a high school diploma or equivalent, or administrative skill training--along with previous experience.
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Business
management
customer service
Arts and Humanities
English language
Engineering and Technology
computers and electronics
Basic Skills
keeping track of how well people and/or groups are doing in order to make improvements
listening to others, not interrupting, and asking good questions
Social
changing what is done based on other people's actions
understanding people's reactions
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
listen and understand what people say
communicate by speaking
Ideas and Logic
notice when problems happen
order or arrange things
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
Integrity
Dependability
Leadership
Self Control
Attention to Detail
Concern for Others
You might use software like this on the job:
Enterprise resource planning ERP software
Microsoft Dynamics GP
NetSuite ERP
Data base user interface and query software
Blackboard software
Yardi software
Accounting software
Intuit QuickBooks
Sage 50 Accounting
bachelor's degree or high school diploma/GED usually needed
Get started on your career:
New job opportunities are very likely in the future.
In the Navy:
Administrative Assistant; Aviation Boatswain's Mate, Launching and Recovery Equipment; Chief Staff Officer; Executive Officer, Shore Activity; LDO - Administration; Navy Counselor (Recruiter); Personnel Specialist; Radio Officer; Special Compartmented Information Security Program Specialist; Submarine Administrative Office Supervisor
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