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Telephone Operators

Also called: Directory Assistance Operator, Information Specialist, Long Distance Operator (LD Operator), Telephone Operator

Where in the Air Force? In the Air Force: Command and Control Operations; Command and Control Operations Apprentice; Command and Control Operations Helper; Command and Control Operations Superintendent; Emergency Management Apprentice; Emergency Management Helper; Emergency Management Journeyman; Tactical Air Control Party (TACP); Tactical Air Control Party (TACP) Craftsman; Tactical Air Control Party (TACP) Journeyman

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What they do:
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
On the job, you would:
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.


  • customer service
Arts and Humanities
  • English language
  • telecommunications
  • multimedia


Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it


  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen


People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Stress Tolerance
  • Integrity
  • Dependability
  • Adaptability/Flexibility
  • Self Control
  • Attention to Detail


You might use software like this on the job:

Operating system software
  • Handheld computer device software
  • Microsoft Windows Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology
Helpdesk or call center software
  • Computer aided dispatch software


Education: (rated 2 of 5)
high school diploma/GED or
no high school diploma/GED
usually needed

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.

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