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Insurance Claims & Policy Processing Clerks

Also called: Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Underwriting Assistant

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What they do:
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
On the job, you would:
  • Prepare insurance claim forms or related documents, and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • reading work related information
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • listen and understand what people say
  • read and understand what is written
Ideas and Logic
  • order or arrange things
  • use rules to solve problems

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Attention to Detail
  • Dependability
  • Integrity
  • Cooperation
  • Self Control
  • Concern for Others

Technology

You might use software like this on the job:

Data base user interface and query software
  • Database software
  • Microsoft Access Hot Technology
Instant messaging software
  • GroupMe
Medical software
  • Medical condition coding software
  • Medical procedure coding software

Education

Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$45,520
$30,010
$61,400

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