Gambling Managers

game customer enterprising information player customer complaint casino personal service organizational policy performance

Casino Manager, Casino Shift Manager, Slot Manager, Table Games Manager

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Services Manager
Intelligence Analyst; Military Police; Unit Supply Specialist
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Special Services Officer
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What they do:
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
On the job, you would:
  • Resolve customer complaints regarding problems, such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Track supplies of money to tables and perform any required paperwork.

Knowledge

Business

  • customer service
  • management

Arts and Humanities

  • English language

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics
  • psychology

Engineering and Technology

  • computers and electronics

Skills

Basic Skills

  • thinking about the pros and cons of different ways to solve a problem
  • keeping track of how well people and/or groups are doing in order to make improvements

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Social

  • changing what is done based on other people's actions
  • looking for ways to help people

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • make general rules or come up with answers from lots of detailed information
  • notice when problems happen

Visual Understanding

  • see hidden patterns
  • quickly compare groups of letters, numbers, pictures, or other things

Math

  • add, subtract, multiply, or divide

Personality

People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Integrity
  • Dependability
  • Attention to Detail
  • Leadership
  • Self Control
  • Cooperation

Technology

You might use software like this on the job:

Spreadsheet software

  • Microsoft Excel Hot Technology

Presentation software

  • Microsoft PowerPoint Hot Technology

Electronic mail software

  • Microsoft Outlook Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

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Job Outlook

Average
New job opportunities are likely in the future.
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