Providing personal service to clients is a mission carried out by personnel
from tour guides and caddies to hair dressers and spa staff.
Their supervisors create an atmosphere of quality service
and provide workers with guidance and training.
Personal service worker supervisors shape service delivery
starting by selecting their team
and training them on company policies and operating procedures.
They assign work schedules and ensure workers’ customer skills
and job performance meet company expectations.
Being an effective listener attuned to a customer’s experience is an essential skill.
When customers take issue with an aspect of service,
supervisors resolve the complaints, and, if necessary,
take disciplinary action with employees.
Personal service worker supervisors meet with managers for updates on policy changes,
and may collaborate with colleagues and employees to develop events,
new menus, or service programs.
Some supervisors also sell services or products.
Most supervisor positions require previous experience in the field,
along with training in vocational schools, or an associate's degree.