Whether customers visit the bank
to deposit a paycheck
or just check their account balance…
the person they stand in line to see is…
the teller.
Tellers process routine transactions,
such as cashing checks, depositing money,
and collecting loan payments.
They are responsible for the safe
and accurate handling
of the money they process,
and must be extremely careful
to avoid errors.
Head tellers set tellers’ work schedules
and help those with less experience.
They may deal with customer problems,
such as errors in customer accounts.
Head tellers also go to the vault
for larger sums,
and ensure that other tellers
have enough cash to cover their shift.
Tellers rely on math skills
for much of their work,
but their bread and butter
is customer service.
As the face of the bank,
they must be friendly,
helpful and able to understand
customer inquiries and explain services well.
Tellers primarily work in bank branches,
keeping full time hours.
Part-time work is not uncommon.
Most tellers have a high school diploma
and receive about 1 month
of on-the-job training.
Banks may do background checks
before hiring.
Experienced tellers can advance
within their banks
to become head tellers, supervisors,
or other occupations
such as loan officer or sales positions.