Insurance is a safety net most people rely on.
Helping to make sure that safety net is in
proper order is the job of
insurance claims and policy processing clerks.
They organize information and documents
to keep insurance policies updated
and help resolve claims.
Policy processing clerks take in
new policy applications and
make changes to update existing policies.
They also review applications to
make sure all questions have been answered.
The average day includes lots of communication
with agents, applicants, policy holders
and insurance carriers.
Insurance claims clerks need
to collect information about claims,
compile reports, and send them on to
a claims representative to determine
what the settlement will be.
People in both of these roles
need to be detail-oriented,
since errors could jeopardize a
customer’s coverage just when it’s most needed.
A high school diploma or equivalent,
and strong typing and computer skills,
is required for most insurance claims
and policy processing clerks.
Some employers may expect some
college coursework, an associate’s degree,
or more extensive on-the-job experience.
And a background in customer service
will help you succeed in this industry that relies
on excellent relationships with customers.