Office Clerks, General
Clerk, Office Assistant, Office Clerk, Office Services Specialist
What they do:
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
On the job, you would:
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Knowledge
Business
- administrative services
- customer service
Arts and Humanities
- English language
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- reading work related information
Social
- changing what is done based on other people's actions
- looking for ways to help people
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Attention
- pay attention to something without being distracted
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Integrity
- Attention to Detail
- Cooperation
- Self Control
- Dependability
- Adaptability/Flexibility
Technology
You might use software like this on the job:
Data base user interface and query software
- Blackboard software
- Yardi software
Medical software
- Henry Schein Dentrix
- MEDITECH software
Accounting software
- Intuit QuickBooks
- Sage 50 Accounting
Education
Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed
associate's degree
usually needed
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
- Administrative Services Managers
- File Clerks
- Medical Secretaries & Administrative Assistants
- Receptionists & Information Clerks
- Secretaries & Administrative Assistants
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See more details at O*NET OnLine about office clerks, general.