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Office Clerks, General

Also called: Clerk, Office Assistant, Office Clerk, Office Coordinator

What they do:
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
On the job, you would:
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Knowledge

Business
  • administrative services
  • customer service
Arts and Humanities
  • English language

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
Social
  • changing what is done based on other people's actions
  • looking for ways to help people

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Integrity
  • Attention to Detail
  • Cooperation
  • Self Control
  • Dependability
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Data base user interface and query software
  • FileMaker Pro Hot Technology
  • Microsoft Access Hot Technology
Accounting software
  • Intuit QuickBooks Hot Technology
  • Sage 50 Accounting Hot Technology
Document management software
  • Adobe Systems Adobe Acrobat Hot Technology
  • Filing system software

Education

Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$31,500
$19,870
$51,590
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See more details at O*NET OnLine about office clerks, general.