Secretaries & Administrative Assistants
Administrative Assistant (Admin Assistant), Administrative Secretary (Admin Secretary), Office Assistant, Secretary
What they do:
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
On the job, you would:
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Create, maintain, and enter information into databases.
Knowledge
Business
- administrative services
- customer service
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- communicate by speaking
- communicate by writing
Attention
- pay attention to something without being distracted
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Integrity
- Cooperation
- Dependability
- Concern for Others
- Self Control
Technology
You might use software like this on the job:
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle PeopleSoft
Data base user interface and query software
- Blackboard software
- Yardi software
Video conferencing software
- Cisco Webex
- Zoom
Education
Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed
associate's degree
usually needed
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
- Administrative Services Managers
- Executive Secretaries & Executive Administrative Assistants
- Legal Secretaries & Administrative Assistants
- Medical Secretaries & Administrative Assistants
- Office Clerks, General
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See more details at O*NET OnLine about secretaries and administrative assistants.