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Medical Secretaries & Administrative Assistants

Also called: Medical Receptionist, Medical Secretary, Unit Clerk, Unit Support Representative

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What they do:
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
On the job, you would:
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Complete insurance or other claim forms.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Health
  • medicine and dentistry
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Attention
  • do two or more things at the same time

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Concern for Others
  • Attention to Detail
  • Integrity
  • Dependability
  • Stress Tolerance
  • Self Control

Technology

You might use software like this on the job:

Medical software
  • Healthcare common procedure coding system HCPCS Hot Technology
  • Henry Schein Dentrix Hot Technology
Word processing software
  • Google Docs Hot Technology
  • Microsoft Word Hot Technology
Accounting software
  • Billing software
  • Intuit QuickBooks Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$37,350
$27,000
$54,600
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See more details at O*NET OnLine about medical secretaries and administrative assistants.