Receptionists & Information Clerks
Front Desk Receptionist, Greeter, Office Assistant, Receptionist
What they do:
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
On the job, you would:
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
Knowledge
Business
- customer service
- administrative services
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Skills
Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Social
- looking for ways to help people
- understanding people's reactions
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Attention
- pay attention to something without being distracted
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Integrity
- Self Control
- Dependability
- Stress Tolerance
- Concern for Others
- Cooperation
Technology
You might use software like this on the job:
Electronic mail software
- Email software
- Microsoft Outlook
Word processing software
- Google Docs
- Microsoft Word
Data base user interface and query software
- Claim processing system software
- FileMaker Pro
Education
Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed
some college
usually needed
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
- Customer Service Representatives
- Medical Secretaries & Administrative Assistants
- Office Clerks, General
- Secretaries & Administrative Assistants
- Switchboard Operators, Including Answering Service
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See more details at O*NET OnLine about receptionists and information clerks.