Switchboard Operators, Including Answering Service
CBX Operator (Computerized Branch Exchange Operator), Communications Specialist, PBX Operator (Private Branch Exchange Operator), Switchboard Operator (SB Operator)
What they do:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
On the job, you would:
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Knowledge
Business
- customer service
- administrative services
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Communications
- telecommunications
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- understanding people's reactions
- looking for ways to help people
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Attention
- pay attention to something without being distracted
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Dependability
- Self Control
- Stress Tolerance
- Attention to Detail
- Concern for Others
- Cooperation
Technology
You might use software like this on the job:
Electronic mail software
- IBM Notes
- Microsoft Outlook
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Education
Education: (rated 2 of 5)
high school diploma/GED
usually needed
usually needed
Get started on your career:
Find Licenses
Apprenticeship.gov
Job Outlook
Below Average
New job opportunities are less likely in the future.
Explore More
- Customer Service Representatives
- Office Clerks, General
- Public Safety Telecommunicators
- Receptionists & Information Clerks
- Telephone Operators
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See more details at O*NET OnLine about switchboard operators, including answering service.