Switchboard Operators, Including Answering Service
PBX Operator (Private Branch Exchange Operator), Switchboard Operator
What they do:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
On the job, you would:
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Business
- customer service
- administrative services
Arts and Humanities
Communications
Engineering and Technology
- computers and electronics
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Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Problem Solving
- noticing a problem and figuring out the best way to solve it
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Verbal
- listen and understand what people say
- communicate by speaking
Hearing and Speech
- recognize spoken words
- speak clearly
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People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Dependability
- Integrity
- Self Control
- Cooperation
- Concern for Others
- Attention to Detail
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You might use software like this on the job:
Electronic mail software
- IBM Notes
- Microsoft Outlook
Presentation software
Spreadsheet software
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high school diploma/GED or
some college
usually needed
Get started on your career:
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New job opportunities are less likely in the future.
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You might like a career in one of these industries:
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License