Switchboard Operators, Including Answering Service
Also called: CBX Operator (Computerized Branch Exchange Operator), Communication Specialist, PBX Operator (Private Branch Exchange Operator), Switchboard Operator
What they do:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
On the job, you would:
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
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See more details at O*NET OnLine about switchboard operators, including answering service.
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