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First-Line Supervisors of Personal Service Workers

Also called: Direct Care Supervisor, Hair Salon Manager, Recreation Coordinator, Salon Manager

What they do:
Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
On the job, you would:
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.


  • customer service
  • management
Arts and Humanities
  • English language
Education and Training
  • teaching and course design
Math and Science
  • psychology


Basic Skills
  • listening to others, not interrupting, and asking good questions
  • thinking about the pros and cons of different ways to solve a problem
  • understanding people's reactions
  • changing what is done based on other people's actions
Problem Solving
  • noticing a problem and figuring out the best way to solve it


  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems
  • do two or more things at the same time
  • pay attention to something without being distracted


People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Dependability
  • Attention to Detail
  • Concern for Others
  • Integrity
  • Self Control
  • Cooperation


You might use software like this on the job:

Spreadsheet software
  • Microsoft Excel
Electronic mail software
  • Microsoft Outlook
Point of sale POS software


Education: (rated 3 of 5)
bachelor's degree or
certificate after high school
usually needed

Get started on your career:

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Job Outlook

Average Outlook
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See more details at O*NET OnLine about first-line supervisors of personal service workers.